Brighter U

Peer Tutoring

A single app to connect University of Toronto students as tutors and tutees to provide personalized, quality, and affordable peer tutoring services.

CLIENT

University of Toronto

Innovation Hub

DURATION

Sep - Dec 2019

TOOLS

Figma

Photoshop

Illustrator

ROLE

User research

UI Design

Testing

THE PROBLEM

University of Toronto (U of T) is famous for its challenging and rigorous academics, however, the academic support provided by the University is very limited. It is hard for students to find adequate and timely academic advising and support on campus.

THE OBJECTIVE

To design a digital platform where U of T students who seek help can quickly book an appointment with the tutors, and tutors can easily share files and communicate with the students.

I. DISCOVER

Online Research - Current Peer Tutoring at U of T

Peer Tutoring (UTPT) is an academic club run by undergraduate students at U of T dedicated to providing academic support to students in the form of free one-on-one tutoring sessions. It is open to all U of T students. 

PROBLEM 1

Limited offering

UTPT only offers the most popular courses at U of T, which exclude students in other courses and disciplines.

UTPT-Problem1.jpg
PROBLEM 2

Inflexible Application

Students who apply as tutees can only be first or second year students, and they cannot make changes to their time slot after submitting.

UTPT-Problem2.jpg

Interviews & Surveys

To understand the scope of the problem, we collected 30 survey responses and interviewed 5 participants. We found that there are many problems with UTPT and students are longing for a better academic supports, including tutoring.

50% of respondents claim

they didn't know about UTPT 

60% of respondents claim the academic supports are not effective or suitable to them

75% of respondents claim they are willing to pay if the tutoring experience is good

A number of common problems participants identified:

Some or all of their courses are not available

Takes a long time to fill out applications & wait for confirmation

Hard to make changes to an appointment

The student-tutor match can be ineffectual

II. DEFINE

Persona

From user research, we came up with 2 types of personas that could reflect the characteristics of potentials users: tutors and tutees.

Journey map

The journey maps depict the main steps and activities that tutees and tutors could encounter when they use the current platform. From this, we identified a number of opportunities in each step for improvements.

Journey map.jpg

III. IDEATION

Ideas

Using affinity map, we brainstormed what could be the key features of the product.